Privacy Policy

When you submit our quote form or message us through the chat widget on this site, we may collect your name, email address, phone number, service address or city, vehicle details (year, make, model, condition), the services you are interested in, and anything else you choose to include in your message.

We use your information to respond to inquiries, prepare quotes, schedule and perform services, arrive at the correct location, process payment, and follow up about your appointment. With your consent, we may also send occasional promotional offers or reminders by SMS or email.

SMS Communications: By opting in through our chat widget, you agree to receive text messages from JT’s Elite Car Care regarding appointment confirmations, scheduling, customer service, and promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.

Checking the SMS consent box in our chat widget is optional — you can request a quote or book a service without agreeing to receive text messages. We never share or sell mobile numbers or SMS consent information with third parties for their own marketing purposes.

We use a third-party customer communication platform (a hosted chat widget and CRM) to receive messages, manage bookings, and send SMS or email. Information you submit through those tools is processed on our behalf under that provider's terms. We may also use standard hosting and analytics services to keep this website running.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not buy, sell, rent or trade your personal information or leads. We share it only with service providers who help us operate our business, or where required by law.

We keep customer records only as long as needed for service history, accounting and legal requirements. You may ask us to access, correct or delete your information, or to stop contacting you, by emailing us at any time.